Venom Communications

Delivery Information

Delivery Charges

UK - £2.95, FREE delivery on orders £19.00 and over
WORLDWIDE - £5.95

Please note:deliveries take place between 7.30am and 5.30pm, Monday to Friday. We are unable to despatch on weekends or bank holidays.

 

Order Status & Confirmation

An email confirmation will be sent to you once we have dispatched your order.

If you do not receive an email confirmation within 5 working days of placing your order, please email enquiries__AT__venomcomms__DOT__com and we will try to respond to your request right away.

Please note: once your order is placed we are unable to change order or delivery details.

 

Order Shipping

We aim to provide a same day despatch for all deliveries with mainland UK standard orders being delivered in 3 working days (excluding weekends and bank holidays). However, sometimes during sale periods or other busy times, deliveries may take a little longer. If you have not received your order in 7 working days, please contact enquiries__AT__venomcomms__DOT__com.

You will receive a confirmation email within 24 hours of your order being despatched. 

All deliveries will require a signature. If you are out when the goods are due to be delivered, the delivery driver will leave a calling card with instructions on how to receive it.


Order Processing Days & Times

Our normal order processing days are Monday through to Friday. Orders placed after 4.00pm will be processed on the next working day (Please see Order Processing Holidays below for exceptions).

No orders are processed on Saturday, Sunday, or bank holidays or during company closures (listed below).

We cannot be held responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.


Order Processing Holidays

Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:

  • Bank Holidays 
  • New Year's Day (1 January)
  • Easter bank holiday weekend
  • Christmas Eve (24 December)
  • Christmas Day (25 December)
  • Boxing Day (26 December)

International Orders

Items being shipped outside the UK will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Venom Communications is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the UK. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country.

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